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Refer to the following article for further details How to update your contact information on a Virtual Machine.

Why does my Virtual Machine shows a different operating system than the running operating system?

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Info

Our best practice is to balance both for optimal performance and security. Meaning that a VM Guest OS Setting update is required after a Guest Operating System Upgrade. Follow this KB for fixing a mismatchHow to fix the mismatch between the VM Guest Operating Setting and the Guest Running Operating System

Networking

Do you provide public IP addresses?

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First, remove the current installation of VMware Tools. Then install open-vm-tools, either by using a package manager or by downloading the appropriate package for your distribution. For more details, please consult the How-To article: Move from VMware Tools to Open VM Tools (open-vm-tools)

Operating Systems

Why didn't the Guest OS Customization specification work on Ubuntu 18+?

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Any Ubuntu workload running on clusters FD1 , FD3 and FD4 can take advantage of Ubuntu Pro. To enable, please refer to the following how-to: How to enable Ubuntu Pro on your VM .

Billing

Questions about billing? Refer to the Billing FAQ .

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Visit the FAQ or contact the Information Security team for more information about protecting your VMs with the Endpoint Protection Program.

Follow How-to install SentinelOne (S1) for Endpoint Protection if you already have a site token.