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Visit the VSKEY Self-serve site (https://vskey-pw.eis.utoronto.ca/?action=sendtoken). Enter your email address and username. This will send a link to your email where you can set a new password

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Note

Self-Service Portal (https://vss-portal.eis.utoronto.ca) is only accessible using VSS VPN

How Can I change CPU, Memory,Network, HDD specs after a VM is created?

To know further about changing your VM config, please visit Change CPU, Memory, Network, HDD specs after a VM is created.

I requested a VMware Paravirtual SCSI HDD controller and I cannot see any HDD in the Windows Installer Wizard, what should I do?

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You can use either the ITS Private Cloud Portal, Command Line Interface, vSphere Web Client do so. Refer to the following article for detailed steps can be found Verify VMware Tools version.

How can I fix Linux virtual machine's boot is slow and displays the warning: "RecordRoutingInfo: Unable to collect IPv4 routing table"?

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Virtual machine snapshots can be created via the VSS Portal or VSS Command Line interface. For more information, please refer to the following How-To article Request Virtual Machine Snapshot.

How can I mount an ISO to a Virtual Machine?

We have a public repository with hundreds of ISO images and any can be loaded as described in the following How-To article Load an ISO image in a Virtual Machine. Also, you can mount your own ISO to a virtual machine following this How-To article Upload an ISO image to VSS.

Do you support Windows Server 2019 Virtual Machines?

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Visit the ITS DNS and IP Address Management (IPAM) Portal (https://ipam.utoronto.ca/portal/), click Request a Network button and complete the form. Once Network Engineering has assigned the network they will forward the details to the VSS team, the network will be added to the VSS infrastructure and you will be contacted when it is ready to be used.

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Any Ubuntu workload running on clusters FD1 , FD3 and FD4 can take advantage of Ubuntu Pro. To enable, please refer to the following how-to: How to enable Ubuntu Pro on your VM .

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