Find answers to some commons questions about the ITS Private Cloud Billing.
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Effective Starting May 11st, 2023, 2024, we will enter Phase 2 of our structured rate adjustment for the ITS Private Cloud transitioned from the advanced annual billing model to a usage-based monthly billing model. The rate increase will be implemented in a phased approach over the next three yearsservice. This initiative, first introduced in March 2023, outlines a strategic approach to modifying our pricing structure. |
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More information about resource pricing can be found here or use or new Virtual Machine Cost Calculator. |
Virtual Machine attributes:
vCPU
vMemory
Storage: SSD, HDD, or iSCSI
vMemory Reserved
vGPU Memory
Additional Services:
UTORrecover (data) and UTORrecover Support: Institutional Backup Service. Provided by EIS-HIG.
System Management: Operating System Management and Support. Provided by EIS-SSG.
What additional services are included in my ITS Private Cloud bill?
System Management
As of May 1, 2023, the Systems and Solutions Group, SSG (formerly known as Systems Infrastructure) , joined the ITS Private Cloud Billing System as step towards our goal of providing a Unified Bill for ITS Private Cloud related services. The service provided by SSG will be listed as an additional line item as System Support.Management. More information Understanding Your ITS Private Cloud Bill
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For billing inquiries with respect to SSG Managed System Support service, please contact ssg.help@utoronto.ca |
UTORrecover
As of May 1, 2024, UTORrecover has joined the ITS Private Cloud Billing System as a step towards our goal of providing a Unified Bill for ITS Private Cloud related services. The service provided by the Hardware Infrastructure Group (HIG) will be listed as two additional line items: UTORrecover (data) and UTORrecover Support. More information Understanding Your ITS Private Cloud Bill
For billing inquiries with respect to UTORrecover, please contact backups@eis.utoronto.ca
What happens when I receive my bill?
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