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Why does this mismatch happen?

As you are upgrading your OS to a newer version or simply chose the wrong (VM Guest Operating Setting) profile to run a different OS.

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vss-cli --columns moref,name,admin,guest_id,guest_full_name,guest_id_run,guest_full_name_run,version compute vm ls -f name=<NAME_OF_VM>

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moref    name                guest_id               guest_full_name                         guest_id_run           guest_full_name_run                              version
-------  ------------------  ---------------------  --------------------------------------  ---------------------  -----------------------------------------------  ---------
vm-XXXXID  <NAME_OF_VM>  1509T-VM-Name       windows8Server64Guest  Microsoft Windows Server 2012 (64-bit)  windows9Server64Guest  Microsoft Windows Server 2016 or later (64-bit)  vmx-09

How does this affect your

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VM?

The profile attached to the VM will help to take advantages of the OS features. Windows 2016 won’t take advantage of all the features because is configured with the Windows 2012 profilevirtual machine setting allows presenting the optimal virtual hardware to the guest operating system. In this case, the guest operating system Windows 2016 won’t be presented with the optimal virtual hardware for it to run performant and stable.

How can you fix the mismatch configuration?

Pre-requirements

•  Latest virtual hardware (vmx-19). If the hardware is not on the latest version, please follow Upgrade a virtual machine to the latest supported hardware version
•  Access to the ITS Private Cloud Portal or CLI.

VSS-CLI

1. List the guest_id that matches the full_name OS you are looking for

   Code Block
   vss-cli compute os ls -a

   output:

   Code Block

   id guest_id full_name family ---- ----------------------- -------------------------------------------------------------------- ---------------- 30 rhel7Guest Red Hat Enterprise Linux 7 linuxGuest 28 solaris6Guest Solaris 6 None 31 solaris7Guest Solaris 7 None 94 asianux8_64Guest Asianux Server 8 (64 bit) None 88 oracleLinux6_64Guest Oracle 6 (64-bit) None 89 oracleLinux6Guest Oracle 6 None 90 oracleLinux7_64Guest Oracle 7 (64-bit) None 91 oracleLinux7Guest Oracle 7 None 92 asianux5_64Guest Asianux Server 5 (64 bit) None 93 asianux7_64Guest Asianux Server 7 (64 bit) None 3 winNetStandard64Guest Microsoft Windows Server 2003 Standard Edition (64 bit) windowsGuest 8 centosGuest CentOS 4/5 linuxGuest 9 other24xLinux64Guest Linux 2.4x Kernel (64 bit) (experimental) linuxGuest 10 fedoraGuest Fedora Linux linuxGuest 17 slesGuest Suse Linux Enterprise Server 9 linuxGuest 23 rhel3Guest Red Hat Enterprise Linux 3 linuxGuest 95 vmwarePhoton64Guest VMware Photon (64 bit) linuxGuest

   1. You can filter the list by a particular name, for example: Microsoft

      Code Block
      vss-cli compute os ls -f full_name=like,Microsoft%

      output:

      Code Block

      id guest_id full_name family ---- ----------------------- ------------------------------------------------------------------------ ------------ 3 winNetStandard64Guest Microsoft Windows Server 2003 Standard Edition (64 bit) windowsGuest 26 windows7Server64Guest Microsoft Windows Server 2008 R2 (64 bit) windowsGuest 77 winLonghorn64Guest Microsoft Windows Server 2008 (64-bit) windowsGuest 50 windows7Guest Microsoft Windows 7 windowsGuest 5 winNetDatacenter64Guest Microsoft Windows Server 2003, Datacenter Edition (64 bit) windowsGuest 27 windows8Server64Guest Microsoft Windows 8 Server (64 bit) and Windows Server 2012 (64 bit) windowsGuest 1 windows7_64Guest Microsoft Windows 7 (64 bit) windowsGuest 68 winNetStandardGuest Microsoft Windows Server 2003, Standard Edition windowsGuest 13 windows8_64Guest Microsoft Windows 8 (64 bit) windowsGuest 54 winNetWebGuest Microsoft Windows Server 2003, Web Edition windowsGuest 66 windows8Guest Microsoft Windows 8 and Windows Server 2012 windowsGuest 6 windows9Guest Microsoft Windows 10 windowsGuest 19 winNetDatacenterGuest Microsoft Windows Server 2003 Datacenter Edition windowsGuest 41 winNetEnterprise64Guest Microsoft Windows Server 2003, Enterprise Edition (64 bit) windowsGuest 53 winNetBusinessGuest Microsoft Windows Small Business Server 2003 windowsGuest 76 winLonghornGuest Microsoft Windows Server 2008 (32-bit) windowsGuest 65 winNetEnterpriseGuest Microsoft Windows Server 2003, Enterprise Edition windowsGuest 24 windows9_64Guest Microsoft Windows 10 (64 bit) and Microsoft Windows Server 2016 (64-bit) windowsGuest 47 windows9Server64Guest Microsoft Windows Server 2016 (64-bit) windowsGuest

2. Tun off the Virtual Machine

   Code Block
   vss-cli compute vm set <VM_ID> state off

3. Configure the right OS, replace the Windows2012 profile to Windows 2016 profile

   Code Block
   vss-cli compute vm set <VM_ID> os windows9Server64Guest

4. Turn of the Virtual Machine

   Code Block
   vss-cli compute vm set <VM_ID> state on

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1. Turn off the virtual machine that you need to update.

   1. Click edit button to make changes to the virtual machine.

      

   2. Switch Power Status to off

      

   3. Click Update button
      

      

   4. Click Confirm button
      

      

      
      

2. Click edit button to make changes to the virtual machine.

   

   
   

3. Edit the OS by typing the name of the OS you want to update with, for this example is Microsoft Windows Server 2016
   

   

   
   

4. Click Update button.
   

   

   
   

5. Click Confirm button.
   

   

6. Turn on the virtual machine

   1. Switch Power Status to on
      

      

   2. Click Update button
      

      

   3. Click Confirm button
      

      

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