Find answers to some commons questions about the ITS Private Cloud Billing.
Effective May 1, 2023, the ITS Private Cloud transitioned from the advanced annual billing model to a usage-based monthly billing model. The rate increase will be implemented in a phased approach over the next three years.
FAQ
How does the billing process work for the ITS Private Cloud ?
The ITS Private Cloud service follows a usage-based monthly billing model. On the first day of each month, you will receive an invoice for the previous month's daily usage. The debit memo or invoice will include a breakdown of the services utilized, along with the corresponding charges and will be delivered via email to the Billing Contact, Business Officer (if any), and/or “review” contacts.
What factors determine the cost of my ITS Private Cloud usage?
The cost is determined by several factors, including the type (SSD or HDD) and amount of storage space provisioned, CPU provisioned and virtual Memory provisioned of each Virtual Machine in your inventory.
More information about resource pricing can be found here or use or new Virtual Machine Cost Calculator.
Virtual Machine attributes:
vCPU
vMemory
Storage: SSD, HDD, or iSCSI
vMemory Reserved
vGPU Memory
Additional Services:
UTORrecover (data and support): Institutional Backup Service. Provided by EIS-HIG.
System Management: Operating System Management and Support. Provided by EIS-SSG.
What additional services are included in my ITS Private Cloud bill?
System Management
As of May 1, 2023, the Systems and Solutions Group, SSG, joined the ITS Private Cloud Billing System as step towards our goal of providing a Unified Bill for ITS Private Cloud related services. The service provided by SSG will be listed as an additional line item as System Management. More information Understanding Your ITS Private Cloud Bill
For billing inquiries with respect to SSG Managed System Support service, please contact ssg.help@utoronto.ca
UTORrecover
As of May 1, 2024, UTORrecover has joined the ITS Private Cloud Billing System as a step towards our goal of providing a Unified Bill for ITS Private Cloud related services. The service provided by the Hardware Infrastructure Group (HIG) will be listed as two additional line items: UTORrecover (data) and UTORrecover Support. More information Understanding Your ITS Private Cloud Bill
For billing inquiries with respect to UTORrecover, please contact backups@eis.utoronto.ca
What happens when I receive my bill?
Partners with FIS codes will be charged automatically one week after receiving the debit memo. This allows any amendments to FIS codes, contact, or bill clarifications.
Partners without FIS codes will receive an invoice payable by cheque.
I am a Business Officer or Billing Contact, how can I access previous bills or update FIS codes?
You can find your bills on the ITS Private Cloud Billing Portal (UTOR Weblogin required). The Billing Portal allows you to view a list of Clients where you are either the Billing Contact or Business Officer, update FIS codes, show your clients' ITS Private Cloud Cost Trend and download your bills for your records. Each invoice or debit memo will provide a detailed breakdown of the services used and the corresponding charges.
This ITS Private Cloud Billing Portal is restricted to on-campus access or through the UTORvpn (General VPN).
How can I add or update my Billing Contact or Business Officer?
Please contact us at vss-billing@eis.utoronto.ca with the request to update your client’s contact.
What happens if the FIS codes fail during processing?
Do not worry. The fantastic ITS Business Operations & Administration (BOA) will reach out to the Billing Contact or Business Officer requesting a new set of codes.
Need help understanding your bill?
Please refer to the following page https://eis-vss.atlassian.net/l/cp/d0JJWTjV or contact us at vss-billing@eis.utoronto.ca.