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On Windows clients, messages like "Unable to connect to the remote server" or "Could not connect to vctr5-1.dcb.eis.utoronto.ca" from the vSphere client and "This page can't be displayed" from the vSphere web client.

Solution

Run OpenVPN as Administrator: Administrator privileges is a requirement in order for OpenVPN to workare necessary to set the routes that send VM-related traffic through the VSS-VPN tunnel.

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Executing To run OpenVPN as administrator will fix the issueAdministrator:
  1. Right click on the OpenVPN icon and click on select "Run as Administratoradministrator".
  2. Right Click click on the OpenVPN icon located in the task bar and click Connect.
  3. Type your VSS CredentialsAuthenticate using your VSKEY username and password.
Note

If you are still experiencing connectivity issues, please reinstall re-install OpenVPN using the following guide Install and configure VSS-VPN

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