Problem
When VMs experience underlying storage errors, it is possible to encounter VMs stop behaving normally such as the file systems become ready only and not responsive.
For some Linux-based servers in particular, it is common for file systems to be configured to remount in read-only mode if errors are detected and the same behavior is expected even on a native Linux environment.
Symptoms
Below is some of common symptoms VMs could experience after being recovered from underlying storage problems.
- Blue Screens - Older version of Windows
- VM State is “powered on” but VMWare tool status shows “Not Running”
- Unable to login to OS even with correct credentials
- CPU Utilization pegs at 100%
Solution
If you are having any of these symptoms above, please try to Reset VM (not “Restart Guest”) from vCenter Client menu and see problems are resolved.
"Restart Guest” may not work as it requires VMware Tools up and running.
Or request the VM to be reset through the Change Request Form.