Understanding Your ITS Private Cloud Bill

We acknowledge the importance of understanding the charges on your ITS Private Cloud bill. The more you know about our Virtual Machine hosting service rates and additional services, the easier it will be to make informed decisions about your VM usage or whether certain resource tiering is right for your business needs.

The following content will help you understanding the most important sections of the ITS Private Cloud Bill, either Debit Memo or Invoice and also describe cases when additional services are included, such as the System Support service provided by the Systems and Solutions Group (EIS-SSG).

Table of Contents

Debit Memo

1. Debit memo number: Composed of Billing Period (YYMMYYMM), Client ID, and document ID.

2. Billing Period: Start Date, End date, Billing Period Name, and Option (Arrears).

3. Date: When the debit memo was generated.

4. Billing Information: Client and main contact details.

5. Account Information: Main FIS codes to debit the amount.

6. Line Item details: Each line item in the bill with item name, description, unit cost, quantity, subtotal and line total. Amounts are prorated when required.

7. Notes: Client notes.

8. Contact Information: Questions or clarifications with respect to debit memo.

9. Virtual Machine Inventory: Virtual Hosting Service provided by the Hardware Infrastructure Group (EIS-HIG) with just VM infrastructure details.

10. Virtual Machine Inventory Terms: How the previous section is calculated.

Invoice

1. Invoice number: Composed by TM10 prefix and a four digit number XXXX. Internal document number formed with Billing Period (YYMMYYMM), Client ID, and document ID.

2. Billing Period: Start Date, End date, Billing Period Name, and Option (Arrears).

3. Date: When the debit memo was generated.

4. Billing Information: Client and main contact details.

5. Invoice Number Section: TM10 Accounts Receivable (A/R) reference number.

6. Line Item details: Each line item in the bill with item name, description, unit cost, quantity, subtotal and line total. Amounts are prorated when required.

7. Notes: Client notes.

8. Customer and A/R details: Customer name and details for A/R.

9. Remittance Section: Instructions about how to remit payment.

10. Virtual Machine Inventory: Virtual Hosting Service provided by the Hardware Infrastructure Group (EIS-HIG) with just VM infrastructure details.

11. Virtual Machine Inventory Terms: How the previous section is calculated.

Debit Memo with SSG support

1. Debit memo number: Composed of Billing Period (YYMMYYMM), Client ID, and document ID.

2. Billing Period: Start Date, End date, Billing Period Name, and Option (Arrears).

3. Date: When the debit memo was generated.

4. Billing Information: Client and main contact details.

5. Account Information: Main FIS codes to debit the amount.

6. Line Item details: Each line item in the bill with item name, description, unit cost, quantity, subtotal and line total. Amounts are prorated when required.

7. NotesOptional: Client notes.

8. FIS Notes Optional: FIS Notes.

9. Terms Optional : Extra Conditions, such as Non-Billable folders, etc.

10. Contact Information: Questions or clarifications with respect to debit memo.

11. Virtual Machine Inventory: Virtual Hosting Service provided by the Hardware Infrastructure Group (EIS-HIG) with just VM infrastructure details.

12. Virtual Machine Inventory Terms: How the previous section is calculated.

13. Virtual Machine Inventory with System Support: Virtual Machines with System Support provided by the Systems and Solutions Group (EIS-SSG).

14. Virtual Machine Inventory (Not Billed): Non-billed virtual machines. Usually part of the System Support service value, or existing agreements.

Debit Memo with UTORrecover Backups

1. Debit memo number: Composed of Billing Period (YYMMYYMM), Client ID, and document ID.

2. Billing Period: Start Date, End date, Billing Period Name, and Option (Arrears).

3. Date: When the debit memo was generated.

4. Billing Information: Client and main contact details.

5. Account Information: Main FIS codes to debit the amount.

6. Line Item details: Each line item in the bill with item name, description, unit cost, quantity, subtotal and line total. Amounts are prorated when required.

   1. Note that UTORrecover shows up in two charges:

      1. UTORrecover: Backed up data per 1 GB per year.

      2. Support: License, maintenance and support per host per year.

7. NotesOptional: Client notes.

8. Terms Optional : Extra Conditions, such as Non-Billable folders, etc.

9. Contact Information: Questions or clarifications with respect to debit memo.

10. Virtual Machine Inventory: Virtual Hosting Service provided by the Hardware Infrastructure Group (EIS-HIG) with just VM infrastructure details.

    1. Note that an additional column named “backups” shows up when the system identifies UTORrecover charges.

11. Virtual Machine Inventory Terms: How the previous section is calculated.

12. Virtual Machine Inventory with Backups: Virtual Machines with UTORrecover Backups provided by the Hardware Infrastructure Group.

13. Backup info: Who to contact if there’s any backup charges questions.