How-to Troubleshoot Ubuntu Pro

Frequently Asked Questions (FAQ)

1. Invalid Token error when running command: sudo pro attach $(vmware-rpctool "info-get guestinfo.ut.vss.ubuntu_pro.token")

Solution:

Ensure the virtual machine is running on any of the clusters listed above.

output:

Run the following command through the vss-cli to attach Ubuntu Pro to your virtual machine

output:

Once you receive the confirmation that the Ubuntu Pro token is set up, proceed with updating packages on the desired virtual machine using the following commands:

2. Error: Failed to attach machine. See https://ubuntu.com/pro/dashboard" 

Solution:
Ensure you can connect to the contract url: https://vss-ubuntu-pro.eis.utoronto.ca

Try the following command:

output:

If your output is different, this means that you have a firewall or proxy configuration that is not allowing you to connect to our Ubuntu Pro instance. Feel free to contact us to troubleshoot further this issue.